[Linuxppc-users] Recover from a firmware update failure

[Toshaan Bharvani | VanTosh]

On 16/07/18 16:25, Tania Mathew wrote:
> What level firmware are you on? I would suggest opening an Hardware
> ticket to IBM. There are multiple fixes for the  B1817212  in firmware -
> if the system can not be recovered via an AC power cycle then hardware
> replacement might be needed. Would suggest collecting logs and opening a
> PMH to IBM for review.
1. I was on SV860_065 and updating to SV860_165 the machine reboots
after running the update_firmware command, it rebooted and went into the
SRC B1817212 mode and has been stuck in that ever since, I even
disconnected the power and the battery for 1 week, no result.
I had the same with another machine and there taking out the power for
15 minutes solved the problem, however not on my second machine.

2. I have a ticket open since 3th July, however IBM claims the machine
is not under warranty and refuses any help, even tough the invoice is
less then 3 years, they haven't even suggested any solutions or
possibilites, that is why I am reaching out here.
I found the USB update in the book myself and have been trying to get
this working, however no change.

3. I cannot get on the ASMI or even login via the serial console as the
service processor won't even boot that far, so at this moment the
machine just hast B1817121 with a 2 digit hex number that grows at each
boot attempt.
No ASMI, no IPMI, no DB9.


>  
> Regards,
> *Tania Thomas*
> *Power Systems Product Engineering*
> Phone: 1-512-286-9892
> E-mail: tmathew at us.ibm.com <mailto:tmathew at us.ibm.com>
Thank you,
Regards,
Toshaan.


>  
>  
> 
>     ----- Original message -----
>     From: Toshaan Bharvani | VanTosh <toshaan at vantosh.com>
>     Sent by: "Linuxppc-users"
>     <linuxppc-users-bounces+tmathew=us.ibm.com at lists.ozlabs.org>
>     To: linuxppc-users at lists.ozlabs.org
>     Cc:
>     Subject: Re: [Linuxppc-users] Recover from a firmware update failure
>     Date: Mon, Jul 16, 2018 8:16 AM
>      
> 
>     On 16/07/18 14:52, Vasant Hegde wrote:
>     > On 07/16/2018 04:31 PM, Toshaan Bharvani | VanTosh wrote:
>     >> Hello,
>     >
>     > Hi,
>     >
>     >>
>     >> I have a S822L Power8 8247 which does not boot anymore, it loads the
>     >> firmware for the service processor and goes directly into SRC
>     B1817212
>     >> error.
>     >
>     > We support two side firmware (temporary and permanent).
>     Yes, normally that would be a solution, however, the firmware loads
>     directly into the SRC B1817212 code, before I can actually chose any T
>     or P firmware.
> 
> 
>     >
>     > Can you try booting from other side?
>     >   - Login to FSP ASM page
>     It does not respond at all
> 
>     >   - Power/Restart Control -> Power On/Off System ->
>     >       Firmware boot side for the next boot: <change boot side> ->
>     "Save
>     > Setting" -> reboot
>     >
>     > -Vasant
>     >